Click an event for details — the full list lives on the Events page.
Customer growth — are we growing?
Events — webinars & live sessions shared with every signed-in user
Upcoming & past events
Rankings — top Private Members by payout
Private Member Rankings
to
#
Private Member
Tier 1 (25%)
Tier 2 (5%)
Pending shipment
Total owed
Tier 1 — 25% of the purchase total minus shipping, on orders from people they signed up. Tier 2 — 5% from their sign-ups' referrals (payouts stop at two tiers). Commissions count toward the total owed once the order ships; pending-shipment commissions are shown separately. Returns excluded.
Report center — generate now, or schedule the auto-email
Auto alerts — rules that fire email + phone push
Query console — ask the pipeline anything
Sales statistics — simulated pricing until NMI connects
Sales by country
Revenue by day
Sales by region
Region
Orders
Units
Revenue
Sales by affiliate — who sells, who ships pain
Affiliate
Orders
Units
Revenue
Refunds
Bad addr
The pipeline — where every order is right now · click any window to expand it
Exceptions — needs eyes
Attention required
Shipments & carriers
Courier master list — click any carrier for its live queue
0 approved replies + internal guidance, from the MasterPeace support playbook (28 Jul 2026).
Click any entry to fill in the customer's details and copy a ready-to-send email.
Wording is reproduced exactly as approved — nothing is AI-rewritten.
Team Board — boards, cards, tags & files · saved in this browser until the backend lands
Resellers — every authorized seller of MasterPeace products
Reseller
Reseller Type
Phone
Website
Email
Actions
White Label — sells our formula under their own brand and label. General — sells MasterPeace exactly as we ship it. If a seller isn't on this list, they are not authorized.
Knowledge Base — team-written answers your support agents can trust
Configurations → Support Tickets — desk rules · Super Admins only
Auto-resolve
Applies to every agent's queue the moment you change it.
How inbound messages become tickets
📝 Contact form — every submission opens a new ticket.
✉ Email, and the customer has an open ticket — the message lands on that ticket and jumps the queue as Customer Replied. One thread per customer while anything is open.
✉ Email, nothing open — a new ticket opens; their history stays on the account under Past Tickets.
✓ Resolved is final — a message after resolution always opens a fresh ticket linked to the account, never reopens the old one.
⇄ Machine guessed wrong? — when an appended message is really a new issue, the agent clicks Split into new ticket on the conversation and it becomes its own ticket, linked back.
These rules are fixed in the software so every agent works the same way. They fire automatically once the live inbox connector lands — the Split action already works today.
Reply templates
The saved responses agents insert from the composer's Templates menu (or by right-clicking inside the reply box). Placeholders like [first name] and [order id] fill in per ticket automatically.
Configurations — catalog is simulated until the store connects
Products & pricing
Retail is what Guests pay; the Private Member price is the discount members get. Both show on every order receipt — members see the retail struck through. Units inside is for bundle & upsell products (3-pack, 6-pack): checkout sells them as one line item, and that count is what passes to fulfillment when the store connector lands — so a “qty 1” upsell still ships 6 bottles. The toggle deactivates a product without deleting its history. Changes save instantly for the whole team.
Influencer Management → Dashboard — is outreach converting into promoters & revenue?
Influencer Management → Influencer Leads — one unified account per influencer
Influencer Management → Lead Pipeline — from first touch to producing revenue
Influencer Management → Tasks & Follow-Ups — what the team owes today
Influencer Management → Active Influencers — converted partners & what they generate
Influencer Management → Sponsorships — what we pay, what it returns, and when it stops working
Influencer Management → Performance — what converts and what it earns
Team MasterPeace Calendar — one shared calendar, connected to the influencer system
Configurations → Shipping Estimates — published delivery windows · Super Admins only
Estimated delivery times
Business days from order to door, per destination — straight from the shipping policy. These windows drive the Late orders tile on Shipping Logistics and the on-time check on every support ticket.
DestinationEstimate fromtoHigh-volume max
Configurations → Integrations — outgoing email · Super Admins only
Outgoing email
Everything MASTERMIND sends — ticket replies, credential emails, invites — goes out through this connection. Use Amazon SES, or switch to any SMTP provider of your own.
🔐 Demo note: these credentials are saved in this browser only. The production backend stores them encrypted server-side — never in the page.
Configurations → AI Settings — connection, master instructions, and the learning engine
1Connection
Uses an OpenAI API key — create one at platform.openai.com (API billing required; a ChatGPT Plus subscription alone isn't API access). Demo keeps the key in this browser; production moves it server-side.
2Instructions — the master copy
ChatGPT custom GPTs can't be read by other software, so this is the one master copy — every draft sends these files + typed instructions live. ⧉ Copy for ChatGPT grabs it all when you want your GPT-app copy updated too.
Knowledge files
Typed instructions
Configurations → Company News — bulletins every signed-in user sees on their dashboard
Post a bulletin
Posted bulletins
Global tracking
🌍 Global tracking
0 in transit0 stalleddrag to spin · scroll to zoom (up close, clusters split into single parcels) · red dots are stalled — click to trace
